1. INTRODUCTORY PROVISIONS

These general terms and conditions ("„Conditions“") companies Velessia clothes sro.,
with its registered office at Komenského 725, 273 51 Unhošť,
ID: 23919647,
registered in the Commercial Register under file number C 435129 kept at the Municipal Court in Prague,
e-mail: velessia.clothes@seznam.cz

(hereinafter referred to as „"We"“ or „"Seller"“) are regulated in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended („"Civil Code"“) the mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or based on the purchase contract („"Bargain"“) concluded via the E-shop on the website:

[fill in the e-shop address, e.g. site silka]

All information about the processing of your personal data is contained in Personal data processing policies, which you can find here:

[fill in the URL to the GDPR page]

The provisions of these Terms and Conditions are an integral part of the Agreement.
The Agreement and the Terms and Conditions are drawn up in the Czech language.
We may unilaterally amend or supplement the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

As you are sure to know, we communicate primarily remotely. Therefore, our Contract also applies to the use of means of remote communication that allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, via the website interface („"E-shop web interface"“).

If any part of the Terms and Conditions contradicts what we have jointly agreed upon as part of your purchase process on Our E-shop, this specific agreement will take precedence over the Terms and Conditions.

2. SOME DEFINITIONS

Price
The financial amount you will pay for the Goods.

Shipping cost
The financial amount you will pay for the delivery of the Goods, including the price for its packaging.

Total price
Sum of Price and Shipping Price.

VAT
Value added tax according to applicable legal regulations.

Invoice
Tax document issued in accordance with the Value Added Tax Act for the Total Price.

Order
Your binding proposal to conclude a Contract for the purchase of Goods with Us.

User account
An account created based on the data provided by you, which allows for the storage of the entered data and the history of ordered Goods and concluded Contracts.

You
A person shopping at Our E-shop, referred to by legal regulations as a buyer.

Goods
Everything you can buy in the E-shop, especially children's clothing, accessories and related products offered by the Seller.

3. GENERAL PROVISIONS AND INSTRUCTIONS

The purchase of Goods is only possible via the E-shop web interface.

When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. We will consider the information You have provided Us with the Order to be correct and truthful.

We also provide access to reviews of the Goods made by other consumers on our E-shop. We ensure and check the authenticity of such reviews by linking the reviews to specific orders, so in the internal system we also see the linked order ID for each review, so we are able to verify and prove that the review comes from a real consumer.

4. CONCLUSION OF THE CONTRACT

A contract with Us can only be concluded in the Czech language.

The Contract is concluded remotely via the E-shop, and the costs of using remote communication means are borne by You. However, these costs do not differ in any way from the basic rate that You pay for using these means (i.e. in particular for Internet access), so You do not need to expect any additional costs charged by Us beyond the Total Price.

By submitting an Order, you agree to our use of remote communication means.

4.1 Creating an order

In order to conclude the Contract, you must create an Order in the E-shop.
This proposal must include the following information:

  • information about the purchased Goods (marked with a button „"ADD TO CART"“);

  • information about the Price, Shipping Price, method of payment of the Total Price and the requested method of delivery of the Goods;

  • identification and contact information used for the delivery of the Goods, in particular name, surname, delivery address, telephone number and e-mail address.

During the creation of the Order, you can change and check the data until it is completed.

After performing the check by pressing the button „"ORDER with payment obligation"“ You will complete the order.
Before pressing the button, you must confirm your familiarity with and agreement to these Terms and Conditions by checking the checkbox.

USER ACCOUNT

Based on your registration in the company's e-shop Velessia clothes sro. you can access your User Account.

When registering a User Account, it is your obligation to provide all entered data correctly and truthfully and to update it without undue delay if it changes.

Access to the User Account is secured by a username and password. It is your obligation to maintain confidentiality regarding these access details and not to provide them to third parties. The Seller is not liable in the event of their misuse.

The user account is personal and you are not authorized to allow third parties to use it.

The Seller is entitled to cancel the User Account, especially if the Buyer has used it for more than 12 months does not use, or in the event of a breach of the Buyer's obligations arising from the Contract or these Terms and Conditions.

The user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller or third parties.

PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

The price of the Goods is always stated in the E-shop, in the draft Order and in the Contract.
In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal, which is always identical to the price in the Contract, shall apply.

The draft Order also includes the Shipping Price, or information on the conditions of free shipping.

The total price is listed including VAT and all statutory fees.

The Buyer is obliged to pay the Total Price after concluding the Contract and before handing over the Goods.
Payment of the Total Price can be made in the following ways:

  • Online card payment – via payment gateway 🫡🫡🫡🫡🫡,
    which is governed by the terms and conditions of this payment gateway available at 🫡🫡🫡🫡.
    In the case of online payment by card, the Total Price is payable no later than the day following the conclusion of the Contract.

  • Cash on delivery – payment is made upon delivery of the Goods as opposed to their handover.
    In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.

The invoice (tax document) will be issued in electronic form after payment of the Total Price and sent to the Buyer's email address. The invoice may also be physically attached to the Goods and is available in the User Account.

Ownership of the Goods passes to the Buyer only upon payment of the Total Price and receipt of the Goods.
The total price is considered paid at the moment the payment is credited to the Seller's account or upon receipt of payment upon delivery.

DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE GOODS

The goods will be delivered to you no later than 7 days in the manner of your choice, and you can choose from the following delivery options:

  • personal collection at distribution points (e.g. Mail order house);

  • delivery via transport companies
    (e.g. Czech Post, PPL, DHL, Zásilkovna).

Goods are delivered exclusively within the territory Czech Republic.

The delivery time of the Goods always depends on their availability and on the method of delivery and payment chosen by you. The estimated delivery time will be communicated to you in the Order confirmation. The time stated in these Terms and Conditions is indicative and may differ from the actual delivery time.

When receiving the Goods from the carrier, it is your obligation to check the integrity of the package.
In the event of any defects, you are obliged to immediately notify the carrier and the Seller. If the packaging of the shipment shows signs of unauthorized manipulation or opening, you are not obliged to accept the Goods.

If you breach your obligation to take delivery of the Goods, this does not constitute a breach of the Seller's obligation to deliver the Goods or a withdrawal from the Contract on your part. However, in such a case, the Seller shall have the right to withdraw from the Contract due to your material breach of the Contract or to store the Goods, for which it shall be entitled to payment in the usual amount.

Withdrawal from the Contract is effective on the date of its delivery to the Buyer and does not affect the right to reimbursement of the shipping price or the right to compensation for any damage.

If, for reasons on your part, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, you are obliged to pay the Seller the costs associated with the repeated delivery. Payment details will be sent to you at the e-mail address specified in the Contract and are due by 14 days from the delivery of the payment request.

The risk of damage to the Goods passes to the Buyer upon receipt.
If the Buyer does not take over the Goods, the risk of damage passes to him at the moment when he had the opportunity to take over the Goods, but for reasons on his part he did not take over. From this moment on, the Buyer bears all consequences associated with the loss, destruction, damage or depreciation of the Goods.

If the Goods were not marked as in stock in the E-shop and an approximate availability time was indicated, the Seller will inform you without undue delay, especially in the case of:

  • extraordinary failure of production of the Goods, when you will be informed of the new expected availability time or information about the impossibility of delivering the Goods;

  • delay in delivery of the Goods by the supplier, when you will be informed of the new expected delivery time.

RIGHTS FROM DEFECTIVE PERFORMANCE

Seller Velessia clothes sro. guarantees that at the time of transfer of risk of damage to the Goods, the Goods are free from defects, in particular that:

  • corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility and other agreed properties;

  • it is suitable for the purpose for which the Buyer requires it and to which the Seller has agreed;

  • is supplied with agreed accessories and instructions for use;

  • is suitable for the purpose for which Goods of this type are usually used;

  • in quantity, quality and other properties, including durability, functionality, compatibility and safety, corresponds to the usual properties of Goods of the same type that the Buyer can reasonably expect, also taking into account public statements by the Seller or another person in the same contractual chain, in particular advertising or labeling;

  • is delivered with accessories, including packaging and instructions, that the Buyer can reasonably expect;

  • corresponds in quality or design to the sample or template provided to the Buyer prior to the conclusion of the Contract.

Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

In the event that the Goods have a defect, in particular if any of the above conditions are not met, the Buyer is entitled to notify the Seller of the defect and exercise the rights arising from defective performance (complaint), by e-mail or in writing to the Seller's contact addresses specified in these Terms and Conditions. The Buyer may also use the sample complaint form, which consists of Annex No. 1 of these Terms.

When making a complaint, the Buyer is obliged to state how he/she wishes the defect to be resolved. The chosen method of handling the complaint cannot be changed subsequently without the Seller's consent. The complaint will be handled in accordance with the applicable law on defective performance.

If the Goods are defective, the Buyer has the right to:

  • removal of the defect by delivery of new Goods without defect or by delivery of the missing part of the Goods; or

  • removal of the defect by repairing the Goods,

unless the chosen method of removing the defect is impossible or disproportionately expensive compared to another method, especially with regard to the significance of the defect, the value of the Goods without the defect and the possibility of removing the defect without significant difficulties for the Buyer.

The Seller is entitled to refuse to remove the defect if this is impossible or unreasonably expensive, especially with regard to the significance of the defect and the value that the Goods would have without the defect.

The buyer also has the right to:

  • a reasonable discount on the Price; or

  • withdrawal from the Contract if:

  • The seller refuses to remove the defect or fails to remove it in accordance with legal regulations;

  • the defect appears repeatedly;

  • the defect is a material breach of the Contract; or

  • it is obvious from the Seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.

The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.

If the Buyer caused the defect in the Goods himself, he does not have rights arising from defective performance.

A defect in the Goods is not wear and tear caused by its normal use, nor wear and tear corresponding to the degree of previous use of used Goods.

When making a complaint, the Seller will issue a written confirmation to the Buyer stating:

  • date of claim;

  • content of the complaint;

  • the requested method of handling the complaint;

  • Buyer's contact details for the purpose of providing information on handling the complaint.

Unless the parties agree on a longer period, the complaint will be settled no later than 30 days from its application. After the expiry of this period in vain, the Buyer is entitled to withdraw from the Contract or demand a reasonable discount on the Price.

The Buyer will be informed about the settlement of the complaint by e-mail and will receive a confirmation of the date and method of settlement of the complaint. If the complaint is justified, the Buyer has the right to compensation for the reasonably incurred costs associated with the claim, which he is obliged to provide evidence of. In the event of the defect being eliminated by the delivery of new Goods, the Buyer is obliged to return the original Goods to the Seller, with the costs of this return being borne by the Seller.

WITHDRAWAL FROM THE CONTRACT

Withdrawal from the Contract, i.e. termination of the contractual relationship between the Seller and the Buyer from its inception, may occur for the reasons and methods specified in this article, or in other provisions of these Terms and Conditions, in which the possibility of withdrawal is explicitly stated.

If the Buyer is a consumer, i.e. a person who purchases Goods outside the scope of his/her business activities, he/she has the right to withdraw from the Contract without giving any reason within the period specified in Section 1829 of Act No. 89/2012 Coll., Civil Code. 14 days from the date of conclusion of the Contract, or in the case of a purchase contract for Goods, until 14 days since its takeover.

If the subject of the Contract is the delivery of multiple items of Goods or the delivery of Goods in parts, the withdrawal period shall begin to run from the date of receipt of the last item or part of the Goods. In the case of a contract for regular or repeated delivery of Goods, the period shall begin to run from the date of receipt of the first delivery.

The Buyer may withdraw from the Contract in any demonstrable manner, in particular by sending an e-mail or written notification to the Seller's contact addresses specified in these Terms and Conditions. The Buyer may also use the sample form for withdrawal from the Contract, which consists of Annex No. 2 of these Terms.

However, even as a consumer, the Buyer cannot withdraw from the Contract in the cases specified in Section 1837 of the Civil Code, especially for Goods that have been irreversibly modified, used or cannot be returned for hygiene reasons after delivery (e.g. underwear), if they have been removed from the original packaging.

The period for withdrawal from the Contract is maintained if the Buyer sends a notice of withdrawal to the Seller before its expiration.

In the event of withdrawal from the Contract, the Buyer is obliged to send or hand over the Goods to the Seller no later than 14 days from withdrawal from the Contract. The costs associated with returning the Goods are borne by the Buyer. The Buyer is entitled to a refund of the shipping cost only in the amount corresponding to the cheapest method of delivery of the Goods offered by the Seller.

If the Buyer withdraws from the Contract due to a breach of the Seller's obligations, the Seller shall also cover the costs of returning the Goods, up to a maximum of the price corresponding to the cheapest delivery method offered.

The Seller shall return the Total Price paid to the Buyer no later than 14 days from the effective date of withdrawal from the Contract, in the same manner in which the payment was received, or in the manner chosen by the Buyer. However, the payment will not be refunded before the Seller receives the returned Goods or before the Buyer proves their dispatch.

The Buyer is liable to the Seller for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to ascertain their nature, properties and functionality. If the Price has not yet been refunded, the Seller is entitled to offset its claim for compensation for the reduction in the value of the Goods against the Buyer's claim for a refund of the Price.

The Seller is entitled to withdraw from the Contract at any time before the delivery of the Goods if there are objective reasons for which it is not possible to deliver the Goods, in particular for reasons on the part of third parties or for reasons arising from the nature of the Goods. The Seller is also entitled to withdraw from the Contract if the Buyer has provided obviously incorrect or untrue information in the Order. In the event that the Buyer acts as an entrepreneur, the Seller is entitled to withdraw from the Contract without giving a reason.

CONSUMER DISPUTE RESOLUTION

The Seller is not bound by any codes of conduct in relation to the Buyers within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.

The Seller handles consumer complaints via the following email address:
velessia.clothes@seznam.cz.
Information about the handling of the complaint will be sent to the Buyer by e-mail.

The out-of-court settlement of consumer disputes arising from the Contract is the responsibility of Czech Trade Inspection,
with registered office at Štěpánská 796/44, 110 00 Prague 1,
ID: 000 20 869,
Internet address: www.coi.cz.

The buyer may also use the online dispute resolution platform available at:
https://ec.europa.eu/consumers/odr

The contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council is European Consumer Centre Czech Republic,
Štěpánská 796/44, 110 00 Prague 1,
www.evropskyspotrebitel.cz.

FINAL PROVISIONS

If the legal relationship between the Seller and the Buyer contains an international element, it is always governed by the law of the Czech Republic. This does not affect the consumer's rights arising from generally binding legal regulations.

All written communication takes place by electronic mail. The Seller delivers correspondence to the Buyer's e-mail address specified in the Contract, User Account or when communicating with the Seller.

The Contract may only be amended by written agreement of the contracting parties. The Seller is entitled to unilaterally amend or supplement these Terms and Conditions, provided that the amendments do not affect already concluded Contracts.

In the event of force majeure or unforeseeable events (e.g. natural disasters, pandemics, subcontractor outages), the Seller shall not be liable for any damage incurred as a result. If the force majeure situation lasts longer than 10 days, both contracting parties are entitled to withdraw from the Contract.

An integral part of these Terms and Conditions are:

  • Appendix No. 1 – Claim Form

  • Annex No. 2 – Form for withdrawal from the Contract

The Agreement, including the Terms and Conditions, is archived in electronic form by the Seller and is not accessible to the Buyer. However, the Buyer will always receive confirmation of the Order and the current version of the Terms and Conditions by e-mail.

These General Terms and Conditions come into effect on December 28, 2025.

Appendix No. 1 – Claim Form

Addressee:
Velessia clothes sro.
Comenius 725
273 51 Unhošť
ID: 23919647
E-mail: velessia.clothes@seznam.cz

Filing a complaint

Date of conclusion of the Contract:
………………………………………….

Name and surname:
………………………………………….

Address:
………………………………………….

E-mail address:
………………………………………….

Goods being complained about (name, size, color, etc.):
………………………………………….

Description of defects in the Goods:
………………………………………….

Proposed method of handling the complaint
(repair / exchange / discount / withdrawal from the contract):
………………………………………….

I also request the issuance of a confirmation of the claim, stating the date of the claim, its content, the requested method of settlement, and my contact details for the purpose of providing information about the settlement of the claim.

Date:
………………………………………….

Signature:
………………………………………….

Annex No. 2 – Form for withdrawal from the Contract

Addressee:
Velessia clothes sro.
Comenius 725
273 51 Unhošť
ID: 23919647
E-mail: velessia.clothes@seznam.cz

Withdrawal from the purchase contract

I hereby declare that I withdraw from the purchase contract concluded with the above-mentioned company.

Date of conclusion of the Contract:
………………………………………….

Name and surname:
………………………………………….

Address:
………………………………………….

E-mail address:
………………………………………….

Specifications of the Goods covered by the Contract
(name, size, color, number of pieces):
………………………………………….

Method of refund
(or bank account number):
………………………………………….

If the Buyer is a consumer, he/she has the right, in accordance with Section 1829 of Act No. 89/2012 Coll., the Civil Code, to withdraw from the concluded purchase contract without giving any reason within 14 days from the date of conclusion of the contract, or within 14 days from the date of receipt of the Goods.

In the case of a contract whose subject is the delivery of multiple items of Goods or the delivery of Goods in parts, the withdrawal period runs from the date of receipt of the last item or part of the Goods. In the case of regular or repeated deliveries of Goods, the withdrawal period runs from the date of receipt of the first delivery.

The Buyer may notify the Seller of withdrawal from the contract in writing to the Seller's registered office address or electronically to the e-mail address specified above.

If the Buyer withdraws from the contract, he is obliged to send or hand over the Goods to the Seller without undue delay, no later than 14 days from the withdrawal from the contract.

The Seller shall refund to the Buyer without undue delay, no later than 14 days from the date of withdrawal from the contract, all funds received, including delivery costs, using the same method of payment as was used. If the Buyer has chosen a delivery method other than the cheapest offered, the Seller shall refund the delivery costs only in the amount corresponding to the cheapest offered method.

The Seller is not obliged to return the funds received before receiving the returned Goods or before the Buyer proves that the Goods have been sent back.

Date:
………………………………………….

Signature:
………………………………………….